by Carol Hurst | Nov 19, 2020 | Training
We talk about training programs for our technical staff and our client service team fairly frequently. Do we have them in place? Are we sticking to them? Do we have trainers in place? All of these questions are ones we commonly encounter in practice. Rarely, do...
by Jesi Tassava | Jun 27, 2018 | Client Service, Training
By Jesi Tassava, Executive Assistant When it comes to answering the phones at a veterinary hospital, you never know who is calling or why. It could be a phone shopper, one of your friendly regulars, or it could be someone having a bad day. Sometimes you may receive a...
by Jesi Tassava | Jun 27, 2018 | Client Service, Training
By Jesi Tassava, Executive Assistant Once a client has chosen your hospital to take great care of their pets, the importance of creating a great experience for that client does not end. As a team member at an animal hospital, there are little things you can remember...
by Jesi Tassava | Jun 27, 2018 | Human Resources
By Lisa Yackel, CVPM, PHR, SHRM-CP Coming together is a beginning. Keeping together is progress. Working together is success. – Henry Ford We have all heard the experts say that employers need to see their team members as their biggest asset. However, in the...
by Jesi Tassava | Jun 27, 2018 | Human Resources, Training
By Brandon Hess, CVPM, CCFP It doesn’t matter if it’s called “baptism by fire”, “sink or swim” or “thrown to the wolves.” Taking this approach is a sure-fire way to ensure your new hires do not have a good on boarding experience. How do you make sure that your...
