I thought the training course had a lot of good information. I feel like it needs to be something that new employees need to do as well. I really like the idea of handling euthanasia clients in the exam rooms as much as possible. I don’t know how we could do that, but I like the idea of allowing them to have as much privacy as possible and maybe allowing them to exit through the side door when they’re finished.

I really enjoyed doing the training class and workbook. I learned a lot of things to do differently in situations to better the client and patients experience. I learned a lot of useful information to help me as a receptionist and technician on when a owner has to euthanize a beloved pet, things I can do to make it a little more bearable for them. I learned things I had been doing were not the best way and I learned way to improve those. Money is always an awkward conversation to have with a client without getting the negative feedback that we as a clinic are heartless or just in this for the money. I learned a lot of tips on how to deal with financial situations with our clients and ways to approach this topic for the better.

I really enjoyed the workbook. I think it’s an amazing tool for new hires. It’s a great way for everyone to be taught the same way. The glossary at the end of the workbook is awesome. It’s a great tool for learning veterinary medicine and will be great to be able to reference to in the future. Through the training course, I enjoyed how after each module there was a quiz so that we could retest our knowledge. It was very interactive and the videos made it easy to stay engaged. I would recommend this training course and workbook to any new veterinary receptionist that is starting out.