Forward Booking and Lapsing Patients Course - VetSupport, Powered by Encore Vet Group

When forward booking, who should be the first person to mention when the pet needs to be seen again?

The client

The Veterinarian

The technician

The client service representative

What is the point of playing Forward Booking Bingo?

To have fun

To form a new behavior

To win

Both A and B

None of the above

What is the definition of churn?

To make butter

The gain of new clients

The loss of clients

The bonding rate of clients

How can a practice best retain their clients?

Good customer service

Meaningful loyalty and rewards programs

Forward book clients

Both A and B

All of the above

Why should a veterinary practice forward book their patients?

Better patient care

Client convenience

Clear expectations

All of the above

None of the above