FINALLY, there’s a practice Accreditation that focuses on the health of your number one asset, your staff. There are many programs out there for the patient and client experience, but this is the first of its kind focused on the employee experience. Imagine a happier, more productive staff!
Happy staff are an average of 31% more productive, 37% higher in sales and three times more creative. – Harvard Business Review
At the heart of this program is education and support! There are plethora of misconceptions in our industry that lead to high attrition rate, poor communication, poor culture and even high suicide rates. By educating and empowering staff, they become happier and better connected to one another. For practices that choose to proceed from the workshop (Phase 1) to the accreditation (Phase 2), they will be provided support, resources and accountability. Imagine if Veterinary Medicine had the same level of standards for our employee’s health and wellbeing as it does for record keeping, patient care and safety. Well, now it does! The two phases of C-SAW provide hospitals what they need to draw the most satisfaction from the work we do, and the compassion we provide.
Phase 1: Full-Day Workshop
Two, or more, team members learn, connect and strategically plan what will be done when they go back to the practice. In order to get the most out of Phase 1, it’s important that at least one of the team members are in management. The focus of this workshop is to provide attendees education and resources to take back to their team, on the following topics: Compassion Fatigue, Empathy, Conflict and Communication, Emotional Intelligence and work-life-balance.
Phase 2: Resource Implementation and Maintenance
Attendees will be provided accreditation requirements and a strategic plan at the end of Phase 1. These requirements will be geared towards measuring, supporting and increasing staff happiness. The requirements for accreditation will be built around supporting the practice with: policies impacting satisfaction, education requirements, staff empowerment and self-awareness.
After completing a full-day C-SAW workshop, your practice will be eligible to apply for C-SAW Accreditation. In order to become accredited, you must meet the criteria listed below. The mission of the C-SAW Accreditation is: To provide Veterinary Practices the tools, knowledge and support to proactively educate their staff on the impact of Compassion Fatigue and Burnout; increasing overall workplace happiness and job satisfaction.
The benefits of being a C-SAW Accredited practice include:
- Yearly webinars on Compassion Fatigue for your hospital.
- Yearly webinars on Suicide Awareness and Prevention for your management team.
- Annual confidential Employee Workplace Satisfaction surveys conducted, and results analyzed by VetSupport.
- Training webinar/presentation for on-boarding staff, and educating them on Communication and Conflict Resolution.
- Access to a Certified Compassion Fatigue Professional for guidance in challenging situations, as needed.
- A constant stream of updated information, tools and support.
- Annual evaluation of staff’s Burnout and Compassion Satisfaction.
- Assistance structuring handbook policies so that they support and encourage balance.
Annual Investment: $1,250 – Includes all resources described above
Initial Accreditation Requirements
Following a full-day workshop, attendees who wish to pursue accreditation are encouraged to take the knowledge and resources back to their practice. By utilizing the strategic plan, and resources provided, you will be poised to meet the accreditation requirements below. These requirements are modeled after the process discussed in the workshop: Normalize, Support and Empower.
- Use the staff training presentation provided to have a 30-45 minute meeting with your staff regarding Compassion Fatigue, Burn-Out and Secondary Traumatic Stress.
- Have each staff member complete the “Veterinary Employee Wellness Assessment” and submit to VetSupport.
- Complete a total of 2 hours of training on Compassion Fatigue, and Burn-Out, utilizing the resources and education materials from the full-day workshop.
- Submit current Continuing Education Policy for review.
- Complete annual Compassion Fatigue re-training for all staff members.
- Confidential Employee Workplace Satisfaction Survey: Once the other criteria have been completed, and accreditation approved, this must be completed within 2 weeks. This will be provided by VetSupport, and the results will be given to leadership.
- Submit current Vacation/Sick/PTO policy for review. Should encourage time off, and provide a reasonable amount of time to provide Work-Life Balance.
- Have all staff identify a boundary that they would like to set (personal or professional) that will improve their job satisfaction.
- Organize a core team to organize, and execute quarterly support meetings. This can be just for your practice, or include surrounding practices.
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**Have questions about the accreditation process? Don’t worry, I will hold informational webinars to answer any and all pending questions. Fill out the form below and future information will be sent to your email address! This is just the start of something AWESOME!**