Making An Impression Over the Phone

Making An Impression Over the Phone

By Jesi Tassava, Executive Assistant Pet owners have many options when it comes to finding an animal hospital to take their pets to. When was the last time you made a quick Google search to look at all of the animal clinics near you? Odds are, there were quite a few!...
Encouraging Employee Feedback

Encouraging Employee Feedback

By Jesi Tassava, Executive Assistant Feedback provided by your employees can be extremely helpful in maintaining a positive workplace culture for your employees. However, there are steps that should be taken to ensure your staff feels comfortable and confident in...
Setting New Hires Up For Success

Setting New Hires Up For Success

By Lisa Yackel, CVPM, PHR, SHRM-CP Coming together is a beginning. Keeping together is progress. Working together is success. – Henry Ford We have all heard the experts say that employers need to see their team members as their biggest asset. However, in the...
Mentorship for the Win

Mentorship for the Win

By Brandon Hess, CVPM, CCFP Do you remember your first day of work, when you first entered the Veterinary field? I do, very vividly. A mentorship program could have made it much better. I was the employee that went in a week early to get my manual so that I could...