by Jesi Tassava | Mar 29, 2019 | Wellness
By Brandon Hess, CVPM, CCFP After graduating with my degree in Psychology, and jumping feet first into veterinary medicine, I made a promise to my parents that I would use my degree at some point in the future; and here we are. For the last 3 years I have been hyper...
by Jesi Tassava | Mar 14, 2019 | Wellness
By Lisa Yackel, CVPM, PHR, SHRP-CP If you have been in the veterinary industry for any length of time, you have most certainly heard the phrase “my aching back”. It is one of the reasons I was propelled into management from being a veterinary technician over 30 years...
by Jesi Tassava | Mar 4, 2019 | Strategic Planning
By Carol Hurst, LVT, CVPM, CVJ When I was first introduced to the concept of Strategic Planning, it was many years after I had settled in my role as a practice manager. Little did I know what a game changer it would be. As most of the business management concepts...
by Jesi Tassava | Feb 18, 2019 | Wellness
By Brandon Hess, CVPM, CCFP There’s healing in sharing, and it’s about time I practice what I preach. It’s the first time that I’ve written about this moment, the phone call that almost derailed my career in veterinary medicine. It challenged me, but also set the...
by Jesi Tassava | Jan 31, 2019 | Core Values, Mission Statement
By Lisa Yackel, CVPM, PHR, SHRP-CP Recently, Carol Hurst wrote a blog, “Mission Possible: Mission Statements and Core Values”. Her blog resonated with me as her advice mirrored the thought process that went on at my own hospital several years ago. She stated that the...
by Jesi Tassava | Jan 17, 2019 | Core Values, Mission Statement
By: Carol Hurst, LVT, CVPM, CVJ, VetSupport, Houston, Texas A branding strategy in a veterinary hospital often takes a back burner to all the other aspects of running a practice. However, many areas of fundamental business management rely on having a solid brand...
by Jesi Tassava | Oct 9, 2018 | Marketing, Social Media
By Jesi Tassava, Executive Assistant Many businesses are using social media everyday to connect with their audience and market their products and expertise. Veterinary practices can do the same! By engaging with clients via Facebook posts, Instagram photos, YouTube...
by Jesi Tassava | Aug 10, 2018 | Client Service
By Jesi Tassava, Executive Assistant There are several phrases that you may have a habit of saying frequently, that you should start to avoid for many reasons! Sometimes certain words or phrases can have a negative connotation or they can rub clients the wrong way. It...
by Jesi Tassava | Jun 27, 2018 | Client Service, Training
By Jesi Tassava, Executive Assistant When it comes to answering the phones at a veterinary hospital, you never know who is calling or why. It could be a phone shopper, one of your friendly regulars, or it could be someone having a bad day. Sometimes you may receive a...
by Jesi Tassava | Jun 27, 2018 | Client Service, Training
By Jesi Tassava, Executive Assistant Once a client has chosen your hospital to take great care of their pets, the importance of creating a great experience for that client does not end. As a team member at an animal hospital, there are little things you can remember...
