Top New Year’s Client Engagement Initiative

Top New Year’s Client Engagement Initiative

By Carol Hurst, LVT, CVPM, CVJ If the conversation buzz at your hospital doesn’t at some point center around how to engage clients on social media, you’re already behind. We should be routinely coming up with ideas to engage our clients, track ROI and use a thoughtful...
Is It Really Work Ethic?

Is It Really Work Ethic?

By Carol Hurst, LVT, CVPM, CVJ I’ve been reading a lot of posts in my manager groups lately, lamenting about how in-general, work ethic seems to be decreasing. I won’t bring a certain generational “M” word into the equation because that’s not what I want the...
The Keys to Finding My Own Work-Life Balance

The Keys to Finding My Own Work-Life Balance

By Brandon Hess, CVPM, CCFP If you would have told me five years ago that I would still be working in veterinary medicine, I probably would have doubled over in laughter. I was beyond burned out. I was working crazy hours, not taking vacations and working while I...
It’s Almost National Customer Service Week!

It’s Almost National Customer Service Week!

By Jesi Peck, Executive Assistant Did you know that National Customer Service Week will be celebrated by thousands of companies across the U.S. between October 7th and 11th this year?  This years theme is The Magic of Service ™. Check out the customer service...
Having a Violence in the Workplace Policy

Having a Violence in the Workplace Policy

By Carol Hurst, LVT, CVPM, CVJ Workplace violence a subject that I hate to have to write about. It is one of those scenarios that you hate to have to acknowledge. However, it is past time to have a plan in place that will help to keep our staff as prepared as...
My Favorite Types of Interview Questions

My Favorite Types of Interview Questions

By Carol Hurst, LVT, CVPM, CVJ The interview process is a vital step in selecting a quality candidate. Often, interview questions are too cookie-cutter and don’t really hit at the meat of what you are trying to learn from a candidate, which is – will they be a good...