by Jesi Tassava | Oct 3, 2022 | Staff Appreciation
By Brenda Tassava Medina, CVPM, CVJ, MVLCE Autumn is a time for changing leaves, pumpkin lattes, ghostly goblins, and…..veterinary team appreciation! October is a time to celebrate National Veterinary Technician week (October 16-22, 2022) and Boss’s Day (October...
by Jesi Tassava | Oct 28, 2021 | Human Resources, Staff Pay
By Brenda Tassava Medina, CVPM, CVJ, MVLCE “You’re looking for 5-star employees, yet you’re still paying for basic economy. If you want first class teams, then it’s time to upgrade your pay rates and change everyone’s expectations.” What Matters to Employees? What...
by Jesi Tassava | Aug 25, 2021 | Client Service, People Business
By Brandon Hess, CVPM, CCFP One of my first mentors said something that has always stuck with me. I can remember I was sitting at the front desk, on an overnight shift, having a snack and waiting on the next emergency to come in. “Brandon, many people get into...
by Jesi Tassava | Aug 4, 2021 | Active Listening
By Brenda Tassava Medina, CVPM, CVJ, MVLCE Everyone has a superpower. Mine happens to be listening….or so I’ve been told by friends, colleagues, and clients. My husband would argue that I’m not a great listener because when we watch television together in the evening,...
by Carol Hurst | Jun 28, 2021 | Leadership, Mentorship, Servant Leadership
By Carol Hurst, LVT, CVPM, CVJ, CCFP When we think about the concept of Servant Leadership within a veterinary practice, we immediately start thinking of the fundamental concepts that make a good leader. One whose purpose is to serve their team and help inspire them...
by Jesi Tassava | May 27, 2021 | Management, manager advancement
By Brandon Hess, CVPM, CCFP Regardless of the size of a practice, there often comes a time for management team members where they are looking at career advancement and thinking “what’s next?”. Not only “what’s next for me within the practice?” but maybe even “what’s...
by Jesi Tassava | May 3, 2021 | Mental Health, Wellness
By Brenda Tassava Medina, CVPM, CVJ, MVLCE More than one year into a pandemic, and the veterinary profession has been impacted in a very different way than a lot of other businesses. Veterinary professionals became essential workers. Our workforce couldn’t work...
by Carol Hurst | Mar 29, 2021 | Growth, Leadership
There are many areas to grow within the veterinary practice. This can include a “formal” leadership position such as a practice manger, office manager or team leader. Other areas to grow can include the management of certain projects or tasks that have no less...
by Jesi Tassava | Feb 23, 2021 | Culture, Volunteering, Wellness
By Brenda Tassava Medina, CVPM, CVJ, MVLCE “To give, is to receive happiness and workplace satisfaction.” Happiness is something we all want, yet we often fail to make it happen whether at home or in the workplace. Happiness is definitely a choice. However one of the...
by Jesi Tassava | Jan 27, 2021 | Culture, Internal Communication, Relationship Management and Communication
By Brandon Hess, CVPM, CCFP Effective communication is hard. I mean, really hard. There are a variety of personalities that we deal with on a daily basis, and to adjust to each of those can be exhausting. What’s even more exhausting? Conflict. Effective communication...
