by Jesi Tassava | Jan 31, 2019 | Core Values, Mission Statement
By Lisa Yackel, CVPM, PHR, SHRP-CP Recently, Carol Hurst wrote a blog, “Mission Possible: Mission Statements and Core Values”. Her blog resonated with me as her advice mirrored the thought process that went on at my own hospital several years ago. She stated that the...
by Jesi Tassava | Jan 17, 2019 | Core Values, Mission Statement
By: Carol Hurst, LVT, CVPM, CVJ, VetSupport, Houston, Texas A branding strategy in a veterinary hospital often takes a back burner to all the other aspects of running a practice. However, many areas of fundamental business management rely on having a solid brand...
by Jesi Tassava | Oct 9, 2018 | Marketing, Social Media
By Jesi Tassava, Executive Assistant Many businesses are using social media everyday to connect with their audience and market their products and expertise. Veterinary practices can do the same! By engaging with clients via Facebook posts, Instagram photos, YouTube...
by Jesi Tassava | Aug 10, 2018 | Client Service
By Jesi Tassava, Executive Assistant There are several phrases that you may have a habit of saying frequently, that you should start to avoid for many reasons! Sometimes certain words or phrases can have a negative connotation or they can rub clients the wrong way. It...
by Jesi Tassava | Jun 27, 2018 | Client Service, Training
By Jesi Tassava, Executive Assistant When it comes to answering the phones at a veterinary hospital, you never know who is calling or why. It could be a phone shopper, one of your friendly regulars, or it could be someone having a bad day. Sometimes you may receive a...
