by Jesi Tassava | Jun 27, 2018 | Client Service, Training
By Jesi Tassava, Executive Assistant Once a client has chosen your hospital to take great care of their pets, the importance of creating a great experience for that client does not end. As a team member at an animal hospital, there are little things you can remember...
by Jesi Tassava | Jun 27, 2018 | Client Service, Training
By Jesi Tassava, Executive Assistant Pet owners have many options when it comes to finding an animal hospital to take their pets to. When was the last time you made a quick Google search to look at all of the animal clinics near you? Odds are, there were quite a few!...
by Jesi Tassava | Jun 27, 2018 | Human Resources
By Brandon Hess, CVPM, CCFP “Document, document, document”; this was something that was drilled into my head as a young manager, and that I have subsequently drilled into the heads of managers that have worked for me. There are many reasons for this, from clear...
by Jesi Tassava | Jun 27, 2018 | Human Resources
By Jesi Tassava, Executive Assistant Feedback provided by your employees can be extremely helpful in maintaining a positive workplace culture for your employees. However, there are steps that should be taken to ensure your staff feels comfortable and confident in...
by Jesi Tassava | Jun 27, 2018 | Human Resources
By Lisa Yackel, CVPM, PHR, SHRM-CP Coming together is a beginning. Keeping together is progress. Working together is success. – Henry Ford We have all heard the experts say that employers need to see their team members as their biggest asset. However, in the...
