by Jesi Tassava | Oct 3, 2022 | Staff Appreciation
By Brenda Tassava Medina, CVPM, CVJ, MVLCE Autumn is a time for changing leaves, pumpkin lattes, ghostly goblins, and…..veterinary team appreciation! October is a time to celebrate National Veterinary Technician week (October 16-22, 2022) and Boss’s Day (October...
by Jesi Tassava | Oct 28, 2021 | Human Resources, Staff Pay
By Brenda Tassava Medina, CVPM, CVJ, MVLCE “You’re looking for 5-star employees, yet you’re still paying for basic economy. If you want first class teams, then it’s time to upgrade your pay rates and change everyone’s expectations.” What Matters to Employees? What...
by Jesi Tassava | Aug 25, 2021 | Client Service, People Business
By Brandon Hess, CVPM, CCFP One of my first mentors said something that has always stuck with me. I can remember I was sitting at the front desk, on an overnight shift, having a snack and waiting on the next emergency to come in. “Brandon, many people get into...
by Jesi Tassava | Aug 4, 2021 | Active Listening
By Brenda Tassava Medina, CVPM, CVJ, MVLCE Everyone has a superpower. Mine happens to be listening….or so I’ve been told by friends, colleagues, and clients. My husband would argue that I’m not a great listener because when we watch television together in the evening,...
by Jesi Tassava | May 27, 2021 | Management, manager advancement
By Brandon Hess, CVPM, CCFP Regardless of the size of a practice, there often comes a time for management team members where they are looking at career advancement and thinking “what’s next?”. Not only “what’s next for me within the practice?” but maybe even “what’s...
